Privacy Policy
Last updated: 15 July 2025
TradeSocial ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1
Information We Collect
- Account information: name, email address, phone number, username, and password when you register.
- Profile information: business details, address, images, and media you upload to your profile or listings.
- Communication data: messages, comments, contact requests, and reports you send through the platform.
- Usage data: pages visited, search queries, interactions with providers and products, and preferences.
- Device information: IP address, browser type, operating system, and device identifiers for analytics and security.
2
How We Use Your Information
- To provide, maintain, and improve the TradeSocial platform and its features.
- To facilitate communication between customers and providers, including chat, contact requests, and comments.
- To process transactions, offers, and purchases within the Third Space marketplace.
- To send service-related notifications, updates, and administrative messages.
- To detect, prevent, and address fraud, abuse, security issues, and violations of our Terms of Service.
- To personalise your experience, including search results, recommendations, and content in your preferred language.
3
Information Sharing
- We share your profile and business information with other users as necessary to provide the marketplace service.
- We do not sell your personal information to third parties for their marketing purposes.
- We may share information with service providers who help us operate the platform, under strict confidentiality agreements.
- We may disclose information if required by law, legal process, or to protect the rights and safety of TradeSocial, its users, or the public.
4
Data Security
- We implement industry-standard security measures including encryption in transit and at rest.
- Access to personal data is restricted to authorised personnel who need it to perform their duties.
- We regularly review and update our security practices to maintain data integrity and confidentiality.
- While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5
Your Rights
- You can access, update, or delete your account information through your profile and dashboard settings.
- You can control communication preferences and opt out of non-essential notifications.
- You can request a copy of the personal data we hold about you.
- You can delete your account at any time, which removes your profile and associated data from public view.
- You can report content or users that violate our guidelines through the platform's reporting features.
6
Contact Us
- If you have questions about this Privacy Policy or how we handle your data, please contact us at support@tradesocial.in.
- You can also reach us through the Contact page on the platform.
- We will respond to your privacy-related inquiries within a reasonable timeframe.
This Privacy Policy may be updated from time to time. We will notify you of any material changes through the platform.